Maximize engagement with personalized messages on the best customer engagement solution

Boost reach and interactions through effective engagement solutions. Communicate with potential or old customers, new organizations, etc., and achieve your targets and numbers through simplified customer engagement. Here are some advantages of using Customer Engagement Solution

Industry-leading centralized communication management platform

Market Intelligence making intelligent marketing!!

It’s a new era for digital marketing, with new challenges and opportunities. From the contextual relevance of your data to making sound, fast decisions across all of the most important go-to-market channels to amazing performance and unbiased measurement—we have you covered today and tomorrow omnichannel customer engagement solution build for B2C marketers. It’s the only solution that includes all mobile messaging channels like WhatsApp. This empowers marketers to create superior customer experiences that increase conversion rates and sales

Centralize Your Data

Unlock your data from its silos with our Customer Data Platform.

Be More Relevant

Create segments based on customer behavior, custom events, and actions.

Profiles To People

Turn anonymous profiles into people with names preferences, routines and dreams.

Broadcasting Channels

Get access to all mobile messaging channels available through Touchpoints^tm

Be Mobile Focused

Reach customers where they spend most of their time, on their mobile phones

Scale Up & Save Time

Save time and work more efficiently with touchpoint’s marketing automation toolingto know our opening times, ticket prices, and discounts.

Create Smart Segments With Our Customer Data Platform

Our Customer Data Platform (CDP) is an enterprise software that aggregates and organizes customer data across a variety of touchpoints and is used by other software, systems, and marketing efforts. It collects and structures real-time data into individual, centralized customer profiles. In pure software terms, a CDP is defined as packaged software that creates a persistent, unified customer database that is accessible to other systems. Our CDP builds customer profiles by integrating data from a variety of first-, second-, and third-party sources. This includes your CRM and DMP, transactional systems, web forms, email and social media activity, website and e-commerce behavioral data, and more. CDPs inform people-based marketing, which is what we’re all about here at Touchpoints — putting the customer at the center of their journey. Our CDP can help your organization do the same by

Segment your audience by examining and collecting relevant data on it
Hyper target your audiences to achieve your business goals
Integrate your first-, second- and third-party data and obtain 360° view on your customer base
Analyze your budget costs to improve ROI and more
Use our AI to create powerful predictive models using your customer data sets
Improve conversion and engagement by creating hyper-targeted personalized experiences.
Feed builder will collect the data and CDP platform will organize data for AI

Automate Your Customer Journeys

Save time and work more efficiently with the Mobile Marketing Cloud. Configure with ease unique multi-step customer journeys for every scenario you can think of. Automatically reach your customers in their preferred mobile messaging channel. Let our omnichannel automation tool do the work for you.

Use our drag and drop workflow builder to create engaging customer journeys. With our tool you’ll create workflows in just a few minutes. Plan and automate every stage of your customer journey. Creating workflows has never been easier with the Mobile Marketing Cloud. Upgrade your marketing automation possibilities with branching workflows. Personalize your customer journey even more. Create different paths for customers that didn’t open an email or perform a certain action. Don’t let everyone follow the same workflow, but adapt it to the needs of your customer

Drag and drop workflow builder
Simply improve your customer journey
Create workflows in a few minutes
More than email automation
SMS automation
Custom automation
Go beyond multi-step automation
Easily create branching workflows
Create different paths for every customer’s needs

Cloud flick’s Customer engagement is an AI-enabled customer-driven marketing automation solution from cloudflick. Conveniently access user data on a single, comprehensive platform for better decision-making and campaign-building Phone calls, mobile apps, websites, surveys, offline pamphlets, surveys, kiosks, channel events. Additionally, get more reach, more leads, higher engagement, more revenue, and better retention.

Acquire, retain, grow

Design and automate engagement journeys across various touchpoints in the customer lifecycle. Easily build personalized marketing campaigns, customer profile led, and consistent across channels.
Email
SMS
Browser Push Notification
IVR
App Push Notification
WhatsApp
MoIP

CPaaS- Intelligent Communication for the Businesses of Tomorrow

CPaaS delivers seamless conversational communication using multiple channels.

ntroducing the next generation of CPaaS (communications platform as a service)- CPaaS X, a modular API stack to help platforms scale exponentially with reduced engineering effort and greater operational efficiency.

With the touchpoint’s Business API you can send personalized messages to mobile phones worldwide.

This RESTful API is the main interface between your application and the touchpoint Platform. It can be implemented to communicate with all your customers via all popular channels, such as SMS,voice, RCS, WhatsApp Business, and SOIP API. Send and receive one message or millions.Reach your customers within 10 seconds

Key Offerings

Unified Customer View

Integrates all data sources and data types, enabling your business to make smart decisions

Send Time Optimization

Cloudflick®’s ML helps in identifying the time at which a customer is more likely to open and read messages

Real-Time Triggers

Use transactional alerts to send offers in real-time. Almost as soon as an event occurs!

Preferred Channels

ML helps in identifying customers’ affinity for a communication channel and auto-selection of preferred channels in campaigns.

Automated Engagements

All available channels can be incorporated in a single engagement workflow. Determine campaign efficacy by tracking conversations at a workflow level.

Analytics & Reporting

Detailed views of campaign KPIs like engagement, failure, device details, link clicks, and more!