Be Where Your Customers Are
Customers want to connect with businesses on a familiar platform that is fast and reliable. Using WhatsApp Business API for your business messaging opens the door for better communication – leading to better customer engagement, increased trust, and long-term customer relationships.
Real-time engagement with billions of customers
WhatsApp is a simple, and secure way for businesses to reach, connect, and engage more than 1.5 billion people all over the world. Businesses can get started with the API right away. Cloud Flick, as the authorized WhatsApp business solution provider helps medium and large enterprises build their first official WhatsApp messaging experience through our rich media platform. The platform can be used to deliver notifications/ alerts, transactions, and service-related messages to customers with more context through rich text messages, media sharing, and two-way communication.
Rich Text Messages
Add more context to your conversations with multimedia communications. Media sharing available; PDF ,DOC, PPT, XLS, JPG, JPEG, PNG, AAC, MP4 , AMR, MP3 , and OPUS
Two-way Communication
Use business messaging for interactions and not just for push messages. Answer product or customer service questions with an option to set automated responses.
End-to-End Encryption
WhatsApp verifies all business accounts, your customers are assured it’s not an imposter on the other end when they opt-in to connect with you.
Rich media Communication
Enrich your customer interactions by sharing images, electronic tickets, video tutorials, audio files, QR codes, the position of the closest store, and any sort of documents. Collect opt-ins from your customers to deliver templated messages over WhatsApp. Once your customers are opted-in, you can send alerts and notifications in real-time.
Use media message templates to create rich notifications that include downloadable documents, images, videos, or location sharing, so you can:
- Share package delivery locations
- Send e-receipts
- Share e-tickets for events
- Onboard customers with educational videos
- Share downloadable boarding passes
- Send real-time financial transaction alerts
- Share location information in real-time to enhance delivery experiences.
- Use the contact array to send contact information to your users.
WhatsApp Chatbots
Automate conversations with your customers to progress them in the sales funnel, increase online bookings, manage their transactions, and provide timely responses to their queries. Create call-to-actions and quick reply buttons within WhatsApp to get immediate responses from your audience.
Enrich Your Customer Service & Support
WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations, and more. With your business WhatsApp account, you can set up quick replies, indicate opening hours, show your address, and link to your website. If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed. Use the WhatsApp messaging app for:
- Alerts: Updates, changes, or reminders, alert when it matters
- Notifications: Reminders of deliveries, orders, and appointments
- Customer Support: Talk with your customers and deliver support
Customer care
Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to:
- Provide quick, conversational support
- Get instant feedback
- Resolve issues in one-on-one conversations
