Cloudflick Technologies

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Cloudflick Technologies – Privacy Policy

Cloudflick Technologies, located at LG 25, Ground Floor, Ansal Plaza, Vaishali, Ghaziabad, Uttar Pradesh (hereinafter referred to as “Cloudflick” / “We” / “Us” / “Our”), together with its affiliates and group companies, provides conversational Software-as-a-Service (SaaS) solutions that enable customers to manage and automate business communications across various messaging platforms. Our services are available on our website (“Website”) and mobile application (“App”).

This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your information when you access or use our Website/App. Please read this Policy carefully. By using our Website/App or creating an account, you agree to this Policy. If you do not agree, you must not use our Website/App or Services.

We are committed to protecting your personal information and using it responsibly. If we discover that we have collected personal information from a user under 18 years of age without parental or guardian consent, we will delete it immediately. If you believe we may have collected such information, please contact us at security@cloudflick.in.

This Policy is issued in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable data protection laws.

1. Information We Collect

When you access our Website/App, request a demo, or sign up for a free trial, we may collect the following types of information:

Personal Information (that can identify you):

  • Name, phone number (including WhatsApp), company name and address, job title, company website, social media credentials, and other identifiers or sensitive information as defined by applicable laws.

Usage Information:

  • Time, date, and extent of Website/App use, search and usage history, device and browser details, time zone, IP address, language settings, and referring URLs.

Behavioral Information:

  • Your activity across devices, services used, search behavior, preferences, and opt-in choices.

Location Data:

  • GPS and device location, if you opt in. You can disable location services anytime from your device settings.

Contact Lists and Files:

  • Contact lists (names, phone numbers, emails) you upload, as well as audio, video, PDFs, and other files shared via our Website/App.

Cookies and Similar Technologies:

  • We use cookies, web beacons, and similar tools to collect data, improve functionality, analyze usage, provide relevant advertising, and enhance your experience.

Device Information:

  • Information about your devices such as OS, software versions, browser type, storage, battery status, network information, Bluetooth/WiFi signals, and device identifiers.

Third-Party Information:

  • Data from advertising partners, analytics providers, or linked social accounts (Facebook, Google, etc.).

Use of Google/Meta Data:

  • We comply with the Google API Services User Data Policy and Meta Platform Terms and Policies. We do not use this data for advertising or to train generalized AI/ML models.

2. How We Use Your Information

We use the information collected to:

  • Provide, operate, and improve our Website/App and services.
  • Respond to your requests and provide support.
  • Communicate with you regarding service updates or changes.
  • Customize your experience and show relevant content or ads.
  • Detect and prevent fraud, abuse, and security risks.
  • Conduct analytics, testing, and research.
  • Enforce our Terms of Use and comply with legal obligations.

We do not sell or rent your Personal Information. We only share it with our affiliates and trusted business partners as described below and always in accordance with applicable laws.

3. Sharing of Information

Your information may be shared in the following situations:

  • Publicly: Profile information you choose to make public may be visible to other users.
  • For Legal Compliance: In response to legal requests or to protect our rights, users, or the public.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets.
  • Service Providers & Partners: With vendors who provide services like hosting, marketing, analytics, support, or data processing. These entities are bound by confidentiality and data protection obligations.
  • Affiliates: Within our group companies to enhance and optimize our services.
  • Aggregated or Non-Personal Data: Shared for analytics, research, or similar purposes.

4. Your Rights

You may:

  • Access, correct, or delete your Personal Information.
  • Withdraw consent at any time (without affecting previous lawful processing).
  • Request a copy of your data (data portability).
  • Object to or restrict processing based on legitimate interests.
  • Refuse automated decision-making affecting you.
  • File a complaint with the relevant data protection authority.

We may require you to verify your identity before acting on your request.

5. Security

We use industry-standard security measures, including:

  • Encryption, firewalls, authentication controls, and secure servers.
  • Multi-level access authentication and 24/7 monitored data centers.
  • Limited employee access and training on handling sensitive data.

Despite these safeguards, no method of data transmission or storage is completely secure. For concerns, contact security@cloudflick.in.

6. Data Storage and Transfer

Your information may be stored or processed in India or other countries where we operate. By using our services, you consent to such transfers.

We retain data as long as your account is active and for up to 180 days after account closure, unless law requires longer retention. You can request deletion of your data, which will be processed within 7–30 days.

7. Third-Party Links

Our Website/App may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any information.

8. Updating Your Information

You can update or delete your information through the Website/App. Even after deletion, we may retain data as needed to comply with legal obligations or resolve disputes.

9. Email Communication & Opt-Out

We follow a strict no-spam policy. We may send you newsletters or administrative updates relevant to your use of our services.
You can unsubscribe anytime via the link in our emails or by contacting team@cloudflick.in.

10. Policy Updates

We may update this Policy from time to time. Updates will be posted on our Website/App with the revised “Last Updated” date. Please review this Policy periodically to stay informed.

11. Contact Us

For questions, concerns, or complaints regarding this Policy or your Personal Information, contact us at:
🌐 https://cloudflick.in/contact-us/
📧 team@cloudflick.in