Build an effective communication strategy with Clouflick’s communications stack
Communication has always represented a big part of businesses’ sales revenue. Companies are getting more and more inventive regarding their adopted strategies. Varying communication platforms allow digital businesses to touch multiple groups of prospects. These companies can achieve more by aligning their mobile communication strategies and getting connected to their target audience and ecosystem partners at the right time. TOUCHPOINT allows digital businesses to build communication with one-to-one as well as one-to-dynamic with both potential or existing customers. Using the power of TOUCHPOINT’s communication tools, e-commerce companies have improved their audience interaction, engaged maximum people leading to higher purchases.
Ensure customer privacy and send custom payment and delivery updates with Teleforce’s outbound solutions. Reduce operational costs and COD cancellations with our IVR and hosted call center solutions, empowering your ecommerce business to succeed.
Driving customer engagement to the next level for retail giants
Today, everything is available to customers at the click of a button, which means a retailer has to work hard to get eyeballs rolling and get them in the store. Multi-channel messaging can help connect and build relationships with customers at all 3 stages of sales – Prior, During & Post as well as offer support to internal retail operations. Brands can gauge customer preferences; patterns, behaviors, and purchasing decisions. This information can be utilized to enable brands to target customers with more personalized content and contextually relevant messages that strengthen customer relationships. Cross-device, location, and personality-based re-targeting can help acquire more users via mobile devices other industries have gone through as much fundamental change over the last decade as retail. The digital and mobile revolutions have transformed the way consumers shop, and allowed niche startups to compete with established brands, leveling the playing field with the power of digital advertising. To stay competitive, engage their customer base, and grow market share retail marketers need to maximize opportunities for monetization and master every ad channel—using data intelligence to pull it all together.
Authentication and User Confirmation
Advanced authentication and user confirmation services are provided to ensure secure transactions and reduce the risk of fraud.
Data Synchronization
A single location is provided to synchronize all the data, enabling businesses to gain insights into marketing strategies and leverage the power of data
Customer Experience
Various tools are available to help online entrepreneurs provide the right customer experience, from understanding customer behavior to increasing the life cycle value of their customers.
Communication Services
Communication services are available to help online businesses provide real-time updates to customers
Channel Efficiency
Businesses can understand channel efficiency in terms of ad spending and retarget customers with interest types. Customer personas are created to increase digital efficiency in business optimization.
Auto- optimizing
Services are available to auto-optimize according to the user’s persona, providing insights into customer preferences and optimizing all channels.
Notification
Keep your customers informed and updated on exclusive offers and sale periods. Integrate your message with your CRM and target the most relevant customers.
Transaction Alert
Deliver timely updates including order confirmation, order status, pick up schedule and confirmations, instantly with unmatched delivery rates and scalability.
Delivery Notification
Provide your customers with real time alerts on their orders that are out for delivery. Be it a reminder for home delivery, successful delivery confirmation or failed delivery notification.
Seller Management
Send notifications to sellers when an order is placed with them. Leverage VMNs where Sellers can send an SMS request for information regarding their list of unshipped orders and details of a selected order. Enable sellers to manage their order dispatches better
Drive Opt-Ins
Manage your opt-in database and ask your customers to opt-in for receiving exclusive sales and promotional offers. Enable your customers to do so by sending a SMS on a shortcode and VMN or by giving a simple missed call.
Lead Management
Manage & convert customer interactions into leads by providing information about latest offers, coupon codes and discount offers. Add URLs to your communications and lead the customer to your website or mobile app for transactions. The URLs can be converted into trackable links which capture information like each click details, users’ mobile numbers, Geolocation, Device details etc.
Retarget and Engage
Deliver targeted messages to customers who have expressed interest but have not completed their transactions. Provide instant gratifications like coupons and invitations to loyalty card holders for sustained engagement.
Rich User Engagement
Add richness to your customer interactions by promoting products and services using interactive UI with videos and Rich Media Content.
Attract users to mobile app
Include an app download link in your SMS campaigns, to drive an increase in app downloads. Incentivise app downloads and referrals to allow users to refer your app to their friends.
Voice Promotions and campaigns
Securely connect your sales agents to end customers & deliver pre-recorded promotional messages. Provision customer engagements and contests through VMN missed calls.
