Best Call Management System
Transform your communication strategy with our innovative voice management solution that sets new standards for engagement.
Voice has proven to be the channel that most effectively breaks the social, literal, regional and linguistic barriers across geographies along with a deeper penetration in the urban, tier 2, tier 3 and rural population on a large scale. Touchpoint offers voice products and solutions that enables enterprises to leverage our enhanced voice communication capabilities for both their inbound and outbound customer interactions.
Touchpoints Voice messaging platform employs intelligent business logic and advanced algorithms to enhance voice messaging services through a secured and scalable communication channel. Our voice messaging services including; Outbound Dialing, Inbound Dialing, Missed Call, and Voice OTP are a suite of creatively designed applications that adapts to an enterprise processes quickly to deliver a seamless experience. Built using state-of-the art tools and SaaS technology, Touchpoints’s voice platform provides attractive turn-key applications to increase enterprises productivity, and enable businesses to deliver a personalized customer experience for sharper engagement, better business and enhanced revenue streams.
Outbound Dialling
With our platform, you can quickly reach out to customers and investors through outbound calls to keep them informed about your latest launches and maintain ongoing communication. Syncgate provides an outbound call service that allows for the generation of bulk voice calls. Dynamic number allocation and retry mechanisms can boost the conversion ratio.Dynamic number make sure that the end customer picks up the call and respond
Cloud IVR Telephony
Implementing cloud-based IVR services can enhance the satisfaction of your callers by providing intelligent and personalized experiences.Through Interactive voice response technology, humans can interact with a computer-automated phone system using voice and DTMF features via a keyboard. Connect drastically better with your customers through Syncgate Hosted Centralized IVRS Solutions. Our Hosted IVRS solutions are easy to integrate and designed to fit the scale as well as the nature of communication.
Missed Call & Click to Call
Empowering prospects with the ability to request an immediate call back can result in a significant increase in ROI, Missed call cost-effective tool that generates good leads at a minimal rate.Pair this with an SMS or IVR service and get more effective results. Use the missed voice call feature and leverage the power of strong call-to-actions for definitive engagement by your customers. We provide a no-manual intervention call support to boost user confidence and ensure complete automation. Explore an extensive list of languages to interact with your customers.
Voice Builder
Text to speech drag and drop journey builder which can create personalized campaigns.
- Shorter Development Cycle:Pre-built templates reduce code by 80%. You can still tweak it with your own custom code. Integrate & deploy with just a few clicks.
- 100% functional parity with API & XML: Entire Touchpoint API & XML set is supported in Touchpoint. Build from simple order notifications to full-fledged call-center, visually.
- Building with Touchpoint is Free:You only pay for calls & SMS. Less time & effort to change business logic. Completely serverless and hosted on our infrastructure
Why Us?
Highly Secured
Touchpoint services are hosted in a data-center offering highest level of multiple layered physical and e-security
Uptime Guarantee
Infrastructure uptime is guaranteed to be 99.99%.
Reliable
Tier 3 hosting data center: The request to Enterprise/third party application also happens over secured HTTPS.
Incredibly Scalable
Our services are designed with highly scalable architecture and are integrated with multiple telecom operators
Flexible
Our voice services are flexible and highly configurable, enabling on-the-fly integration..
Redundancy And DR
Voice services and databases are backed up for quick disaster recovery. Voice calls can be sent over a pool of telecom lines providing redundancy and failure tolerance.