One AI Agent. Two conversations, one brain.
Indigo AI unifies IndigoChat and Indigo Voice into a single agent — trained once on your business knowledge, deployed across chat and voice, always giving the same answer.
Two bots. Two brains. Two different answers.
Running separate chat and voice bots quietly costs every business time, consistency, and customer trust.
Two Knowledge Bases
Separate chatbots and voicebots mean maintaining the same information twice, and it drifts out of sync.
Train Twice, Deploy Twice
Every policy or workflow change has to be configured and tested on two independent systems.
Different Answers, Same Question
Customers get one answer on WhatsApp and a different one on a call — and it shows.
Higher Operational Effort
Duplicated agent configuration, training and maintenance adds cost without adding value.
One brain. Two channels.
A shared knowledge brain, and two channels built to act on it — working together as a single agent.
Train once, use everywhere.
Connect your product catalogues, FAQs, SOPs, policies, and CRM data once. Both channels reason from the same source of truth.
- Websites & PDFs
- Product Catalogues
- SOPs & Policies
- CRM & APIs
- Update knowledge once
- No conflicting answers
- Faster agent setup
- Lower maintenance effort
Talk in text, anywhere.
The same agent engages customers over WhatsApp, website, app and social — answering, recommending, and qualifying leads.
- Product & FAQ Automation
- Lead Qualification
- Order & Ticket Support
- Appointment Booking
- Instant guest support
- Higher conversion rate
- Reduced agent load
- 24×7 availability
Talk out loud, at scale.
Natural inbound and outbound voice conversations for confirmations, reminders, and follow-ups — using the same business logic.
- Booking Confirmations
- Reminder & Follow-up Calls
- Feedback & Surveys
- Renewal & Collections Calls
- Reduced operational load
- Consistent messaging
- Higher customer retention
- Scales without headcount
Chat to voice, voice to chat. One agent.
Customers move between channels — Indigo AI carries the full context with them, every time.
Engage & Qualify
- Customer messages on WhatsApp
- IndigoChat understands intent
- Requirement & preference captured
Handover to Voice
- “Can someone call me?”
- Full context passed forward
- No repeated questions
Indigo Voice Takes Over
- Same agent, same knowledge
- Confirms, books or resolves
- Consistent experience end to end
Built for how conversations actually move
Everything a separate chatbot and voicebot would need you to duplicate — Indigo AI does once.
One Knowledge Base
Centralised, always current, and shared by both channels.
Faster Deployment
Configure the agent once, activate chat and voice together.
Consistent Customer Experience
Same business rules, so no channel gives a different answer.
Faster Updates
Change your knowledge once — it’s live everywhere at once.
From Answers to Actions
Connects to CRM, APIs, booking and payment workflows.
Scale Without Rebuilding
Start with one channel, add the other any time.
What it looks like once it’s running.
Made for every customer-facing team
Your business has one brain. Give it two voices.
Build your Indigo AI agent once, and let it work across chat and voice from day one.